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Archives for October 2016

October 17, 2016

The Nuts and Bolts of Interprofessional Care

Last month, we traveled to Meadville, Pennsylvania, to give a presentation to a group of rural health centers titled The Nuts and Bolts of InterProfessional Care.

The goal of this presentation was to present the importance of medical and dental collaboration and the inclusion of oral health during medical visits.

This presentation was part of our role as dental faculty for a Penn State/DentaQuest collaborative titled More Care. The goal of the collaborative is to strengthen the connection between dental providers and medical providers to allow for more integrated care to be delivered to mutually shared patients.

Heather Miller

October 11, 2016

Meet Columbia’s provider – Heather Miller

Heather Miller was on Route 322 headed home toward Mechanicsburg, stressing about her degree from Penn State University in business and art and how it wasn’t what she wanted to do anymore.

All of a sudden, she came upon an accident that had just happened. One vehicle swerved off the road, hitting a guide rail. The other overturned and the driver was slowly pulling himself from the wreck. In the first car, sat an older female driver who had seat-belt burn and the airbag had deployed. She was cold and in shock. So Miller pulled some of the newly-cleaned towels out of her laundry basket and wrapped her up, keeping her company until emergency personnel arrived.

Back in the car, she called her friend who was a pharmacist – to relay the story of what just happened and just talk about how powerful it felt just to be there and help in any way possible. Having worked as a pharmacy technician in high school, could there be a future in medicine, she wondered. And around 2 a.m. one morning, she found a website talking about nurse practitioners and physician assistants. A light bulb went off.

After finishing PA school at Penn College (where her father teaches) in 2014, Miller worked as a hospitalist – doing internal medicine for patients at University of Maryland Medical Center. There, she worked with case managers and behavioral health to provide overall care for those in the hospital with other issues. That’s one of the things that would later excite her about Family First Health.

From there, she worked at Express Care in Hanover until a day when her fiance stumbled across a job at Family First Health. He’s also a PA, but the job asked for experience, and he had just graduated. So he told Miller about it, encouraging her to apply. She did her research and did, and now she’s going to be the second provider at Family First Health’s new Columbia Center. Though she won’t admit it was because of him.

It was Family First Health’s dedication to coordination of care that had Miller excited to become a part of the team. “Especially for that population,” she said. “They need assistance but don’t know how to get or sometimes that it even exists.” When she was working at the hospital, people would come in as they were falling apart, and FFH’s goal is to reduce that by working on preventative, overall care, she said.

When she’s not working (or planning her May wedding), Miller spends her free time sleeping,cooking, attending PSU football games, visiting family and friends and touring wineries. She enjoys going to the gym and has taken on running. She recently completed a few virtual 5Ks for the Leukemia and Lymphoma Society.

wow card

October 10, 2016

WOW cards for September

Did you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” – “ Continuous Improvement and Innovation” – “Integrity” – “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing whom, but they win a gift card!

With this, we should be caught up in time for our new staff recognition awards to roll out.

Heather Gentzler, Medical Receptionist/Medical Assistant – Lewisberry
Nominated by: Eric Glover, Jr. Practice Manager – Lewisberry
Event that wowed Eric: “Remained calm in an emergency situation and filled the needs of the provider. Excellent teamwork!”

Shane Moore, Patient Care Coordinator – George Street
Nominated by: Sue Posey, Sr. Practice Manager – George Street
Event that wowed Sue: “Contacted hundreds of patients and educated them on the need for CRS screening. Your effort played a huge role in our 11%compliance increase.”

Haley Weight, PCT LPN – Gettysburg
Nominated by: Andrea Velasquez, PA-C – Gettysburg
Event that wowed Andrea: “Helped other teams even though you are still in training! Also decorated the office for fall.”

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From Our Patients

  • This is the most friendly, caring, and compassionate doctors office I've ever been to. You are a person with concerns and issues and ailments to them and they do everything they can to help. Everything is explained so you completely understand what the next step is.
    Lewisberry Site Patient
    Heather | Lewisberry, PA
  • I love this place. My kids are addressed by their names, fast to get us in to be seen, its clean, very friendly. Always have a warm atmosphere. I LOVE IT HERE, first time I trust a practice with my babies!
    Columbia Site Patient
    Milagros | Columbia, PA
  • I've had some of the best experiences when using their dental services as well as the plethora of other services they provide. I really like the staff and they have all been super nice and friendly, I recommend that people take advantage of the services they provide!
    George Street Site Patient
    Dirk | York, PA
  • The receptionists are very pleasant. I would recommend this office to any of my friends who might need a doctor or dentist. The fact that they have someone who can help translate for my family has been such a convenience. I can't thank them enough.
    Gettysburg Site Patient
    Mrs. H | Gettysburg, PA

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