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Family First Health

Family First Health

A community health care center

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The provider-driven practice

During the day at a federally qualified health center, there are many patient-care decisions to make. Therefore, our practice is heavily provider-driven: We rely on our dentists to lead the team and drive the decision-making process to achieve the best...

During the day at a federally qualified health center, there are many patient-care decisions to make. Therefore, our practice is heavily provider-driven: We rely on our dentists to lead the team and drive the decision-making process to achieve the best results.
As dental directors, we make this a conscious effort each day.

 

It would be very easy to minimize provider input and allow non-clinical employees to direct or manage the flow of the practice. But we’ve found that when non-clinical employees are tasked with managing clinical issues, the patient’s needs are often lost in the shuffle — a definite problem. The patients must know that their dentist is establishing their treatment plan based solely on their presented needs.
How does effort this look in practice?
We empowered our providers to be the primary decision-makers in the practice with issues that affect patient care. Our providers are encouraged to:
  • Share their clinical expertise: Explain to a front desk person why the swollen emergency child needs to be seen immediately, or take the time to develop a new dental assistant
  • Engage in system development: Decide how supplies are organized or how patient care schedules should be developed
  • Allow room for experimentation: Providers are intelligent and well-educated; their ideas should be considered and tested. 

 

According to feedback we receive from our providers, the provider driven practice allows for a high level of job satisfaction. Encouraging their participation in how the practice operates and involves intensifies the providers’ level of investment in the practice and ensures we’re continually moving toward of goals and vision for Family First Health.

 

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From Our Patients

  • This is the most friendly, caring, and compassionate doctors office I've ever been to. You are a person with concerns and issues and ailments to them and they do everything they can to help. Everything is explained so you completely understand what the next step is.
    Lewisberry Site Patient
    Heather | Lewisberry, PA
  • I love this place. My kids are addressed by their names, fast to get us in to be seen, its clean, very friendly. Always have a warm atmosphere. I LOVE IT HERE, first time I trust a practice with my babies!
    Columbia Site Patient
    Milagros | Columbia, PA
  • I've had some of the best experiences when using their dental services as well as the plethora of other services they provide. I really like the staff and they have all been super nice and friendly, I recommend that people take advantage of the services they provide!
    George Street Site Patient
    Dirk | York, PA
  • The receptionists are very pleasant. I would recommend this office to any of my friends who might need a doctor or dentist. The fact that they have someone who can help translate for my family has been such a convenience. I can't thank them enough.
    Gettysburg Site Patient
    Mrs. H | Gettysburg, PA

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