• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Events
  • Join Our Team
  • In the News
  • Blog
  • William Penn Campaign
Donate Patient Portal
Family First Health

Family First Health

A community health care center

  • Schedule Appointment
  • Services
    • Medical Services
      • Integrated Substance Use Services
      • Integrated Behavioral Health Services
      • Optometry
    • Dental Services
      • Mobile School Dentist Program
    • Podiatry
    • Community Health Programs
      • Caring Together
      • Nurse-Family Partnership
      • Connections For a Healthy Pregnancy
    • COVID-19 Information
  • Providers
  • Patient Info
    • Patient Info & Forms
    • Insurance & Sliding Fee
    • Patient Portal
    • Instructions for Medical Records Requests
  • Locations
    • Columbia Dental
    • Columbia Medical
    • George Street
    • Gettysburg
    • Hannah Penn
    • Hanover
    • Lebanon
    • Lewisberry
    • Springwood Road Dental
    • William Penn
  • Watch
    • Vaccine Stories
    • Community Health Briefings
    • Let’s Talk Health
  • About
    • Careers
      • FFH Community Scholars Program
    • Contact
    • Financials

CBS21: Inflation creating access to healthcare crisis among low-income patients, providers say

DAUPHIN COUNTY, Pa (WHP) – Healthcare providers say inflation is fueling the access to care crisis among low-income patients.

“You have a health challenge and transportation issues or housing that is substandard, those things come together and make your health issues more challenging,” Community Progress Council President and CEO Robin Rohrbaugh said.

“If those challenges aren’t readily met, that’s going to impair how people do regarding their healthcare,” added Highmark Wholecare Chief Medical Officer Joseph Stankaitis.

“For people who are working, they’re trying to survive,” Family First Health Community Health Program Lead Celia Serrano said. “There is a huge amount of people that do not have insurance here in this community.”

Medical professionals are seeing low-income patients skip appointments they can’t afford.

“Once upon a time, I was in their shoes,” said Serrano.

She has spent the last two years at Family First Health, going into the community to connect those worried about making ends meet to care.

“For a point there, I was unemployed and I needed to be on public assistance,” Serrano explained. “So I know what a lot of this community goes through, I can relate to it.”

In York County, Serrano works with Haitian Creole patients, Hispanics, undocumented immigrants and those in the five-year waiting period of being lawfully in the U.S. She says many are unaware of the services available to them.

“One of the major barriers is language,” Serrano continued.

It’s a barrier seen at Community Progress Council, too, which also tries to streamline the process of finding insurance coverage for low-income patients.

“If you’re not feeling well and you’re trying to navigate through housing services and transportation and healthcare and food programs, you just don’t have the capacity to do it,” Rohrbaugh said.

And more health insurers are recognizing this need. Highmark Wholecare offers a Medicare Dual Special Needs non-medical package for patients who have both chronic health problems and live in poverty.

“Because the population that we serve is incredibly challenged,” Stankaitis continued.

AmeriHealth Caritas, UPMC Health Plan and Pennie insurance are among others offering more care at less cost.

“It levels the playing field,” Stankaitis added.

Serrano says, with so many patients coming in without insurance, Family First Health also offers a slide fee which allows them to pay for clinical care based on their income to address one of the biggest concerns they hear.

“They’re afraid that they cannot get quality healthcare,” she said, advocating more education on resources is needed.

Watch the video here

Category iconIn the News

Join Our Family

Sign up for occasional emails tailored towards family and community well-being.

Sign Up

From Our Patients

  • This is the most friendly, caring, and compassionate doctors office I've ever been to. You are a person with concerns and issues and ailments to them and they do everything they can to help. Everything is explained so you completely understand what the next step is.
    Lewisberry Site Patient
    Heather | Lewisberry, PA
  • I love this place. My kids are addressed by their names, fast to get us in to be seen, its clean, very friendly. Always have a warm atmosphere. I LOVE IT HERE, first time I trust a practice with my babies!
    Columbia Site Patient
    Milagros | Columbia, PA
  • I've had some of the best experiences when using their dental services as well as the plethora of other services they provide. I really like the staff and they have all been super nice and friendly, I recommend that people take advantage of the services they provide!
    George Street Site Patient
    Dirk | York, PA
  • The receptionists are very pleasant. I would recommend this office to any of my friends who might need a doctor or dentist. The fact that they have someone who can help translate for my family has been such a convenience. I can't thank them enough.
    Gettysburg Site Patient
    Mrs. H | Gettysburg, PA

Footer

Contact

Contact Us

717-845-8617

Patient Portal

  • YouTube
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

About

  • About Us
  • Locations
  • Our Providers
  • News

Patients

  • Medical Services
  • Dental Services
  • Services
  • Patient Portal
  • Insurance & Sliding Fee

Careers

  • Careers
  • Job Listings
  • Staff Login

All Content © 2023 Family First Health
Legal Disclaimer • Privacy Policy