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Family First Health

A community health care center

Family First Health staffer wins Patient Choice Award

Nelly and her husband Angel are surrounded by Family First Health staff after she received the Patient Choice Award.
Nelly and her husband Angel are surrounded by Family First Health staff after she received the Patient Choice Award.

While many Family First Health staff members attended the Pennsylvania Association of Community Health Centers to listen to speakers and panelists talk about healthcare and better ways to serve you, it was a different experience for one of our own.

The 2015 APEX Awards Luncheon is an annual chance for PACHC to recognize outstanding individuals and teams who have made a significant contribution to primary healthcare in Pennsylvania. The winners were all nominated by their staff.

But one of the awards put the nomination directly in the hands of the patients. And this year, medical receptionist Nelly Quiles took home the honors of the Patient Choice Award for a non-clinician.

Nelly Quiles stands as she's recognized for the Patient Choice Award.
Nelly Quiles stands as she’s recognized for the Patient Choice Award.

Joined by her husband (and co-worker) Angel, and a handful of FFH staff, Nelly was thanked and applauded for all the work she does for you, and for us.

Here are some examples of some of your nominations. Read all of the nominations here.

Mrs. Quiles is always a pleasure to interact with. She has always been willing and ready to deal with clients and demonstrating respect and patients. Mrs. Quiles is very deserving of this award in my personal and professional opinion.

Because she is very friendly and helps everybody. She goes above and beyond with any patient in the clinic.

After the passing of my husband and my grief, she gave me good advice and counseling to my pain. Gave me a good outlook on the future.

I have chosen Nelly Quiles because since my first visit here at the clinic, she made me feel welcome like if she’s known me for a long time. That made me feel very happy hear. She is a very well spoken and respectable lady. I am glad to have met her and I wish her all the best.

The long and short of it? Patients love Nelly’s smile, her willingness to help, and most say she is very nice. Thank you Nelly for all you do!

Meet the staff: Angel Wagner

angelTitle: Clinical Support Staff Supervisor, Lewisberry

Years at Family First Health: 10

Angel Wagner, a clinical support staff supervisor at our Lewisberry office, loves nursing and loves to serve.

“I believe everyone deserves to have the best health care possible,” said Angel. “A lot of our patients have enough barriers in their lives to overcome, and finding a health care home they can trust to get the quality care they need, is awesome. That’s why I work at Family First Health”

In her free time, Angel is involved in several outreach ministries including the Power Pak Program, Soul Food Ministry and Neighborhood Fun Night. Her work in the community also allows Angel to have a fuller connection with patients, as they benefit from many of the programs.

“I love working at Family First Health and plan to stay until my nursing career ends” Angel said.

Meet the staff: Missi Ensminger

missiTitle: RN, Nurse-Family Partnership program

Years with Family First Health: 32

Missi joined Family First Health’s medical department in 1983 seeking hours and an environment that would work for her young family. As an RN, her work allowed her to care for the same patients she had been seeing in a hospital setting, but on a schedule that worked for her new family. As part of her job, she received training in HIV testing and counseling.

She grew her role to become the nursing supervisor of the Hanover, Lewisberry, George Street and Hannah Penn centers for five years before starting work with the Nurse-Family Partnership (NFP) program.

The Nurse-Family Partnership program allowed Missi to get back into what she loves: Interacting with patients. By meeting with patients in their home environments, the program allows Family First Health to tailor care to each family in order to provide the best possible outcomes for mothers and babies.

Through her work, Missi has the opportunity to assist patients throughout the York area that may not otherwise have a voice in their health care.

In her spare time, Missi enjoys working in her garden; cruising in a 1962 MGA convertible recently restored by her husband, Tom; and bragging about her son and daughter-in-law’s photography business.

Meet the staff: Brittany Hanchett

brittany

Title: Nurse Educator
Started at Family First Health: June 2015

Brittany has always wanted to help people — it’s one of the reasons she decided to go into the field of healthcare.

“In the medical field, you see people at some of the best and worst times in their lives,” Brittany said. “Being able to be a part of those good moments and offering support in difficult times is a very special privilege.”

For her, one of the best parts about working for Family First Health is its connection to the community.

“I love the way this organization reaches out to the community to offer assistance wherever it can,” she said.

When not working at Family First Health, Brittany can be found outdoors. She enjoys everything from running and hiking to spending time at the beach. She also has an adorable 1-year-old daughter who has no trouble keeping her busy!