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Family First Health

A community health care center

Meet our Connections to a Healthy Pregnancy Staff: Abigail Williams and Arlene Feliciano

Every expectant mother wants to have a healthy pregnancy, but for some women it’s difficult to find the resources needed to help them give their child a healthy start. That’s where Connections for a Healthy Pregnancy can help. Connections for a Healthy Pregnancy is a free community outreach program that helps to guide expectant mothers in need of resources for a healthy pregnancy. Expectant women or caregivers of expectant women, in and around the York City area, are invited to call Family First Health at (717) 801-4812 to learn more.

Abigail Williams is a diehard Philadelphia Eagles fan, but don’t fault her for that, she is also dedicated to helping the women she works with have a healthy pregnancy. She received training in the IMPaCT model from Penn Medicine and excited to be involved in the Connections for a Healthy Pregnancy program.  Abigail is a community health worker who impacts her clients by being supportive, attentive, and showing them that their well-being is important. When asked why this program is important for the community, she stated, “There is high rate of low birth weight and infant mortality in York County. Family First Health is working to help pregnant moms reduce these risks and have a healthy baby.”

Abigail has been working at Family First Health since she graduated and says that working here is like being with family. In her spare time she enjoys reading, watching movies with her family, and go for walks.

Arlene Feliciano has worked for Family First Health since 2012 and is the lead community health worker for the Connections to a Healthy Pregnancy program. She has received training in the IMPaCT model from Penn Medicine, SOAR through SAMHSA, and mental health first aid. Arlene has lived in the York area for over 25 years and truly enjoys working in the community that she serves.

Arlene strives to make a contribution in lowering the high rate of low birth weight babies. She shared, “Having motherhood experience helps me exercise patience, empathy, and pushes me to work harder to help pregnant moms overcome obstacles that they face through their pregnancy.” She loves helping women reach goals they have that they thought were out of their reach by linking them to available resources.

Arlene loves working with people on all levels but particularly enjoys sending time with her family and watching movies in her spare time.

Meet our Connections to a Healthy Pregnancy Staff: Roseann Stewart and Claudia Salazar

Every expectant mother wants to have a healthy pregnancy, but for some women it’s difficult to find the resources needed to help them give their child a healthy start. That’s where Connections for a Healthy Pregnancy can help. Connections for a Healthy Pregnancy is a free community outreach program that helps to guide expectant mothers in need of resources for a healthy pregnancy. Expectant women or caregivers of expectant women, in and around the York City area, are invited to call Family First Health at (717) 801-4812 to learn more.

Roseann Stewart became a community health worker because she would have the opportunity to help others and to be of service to the community. She says it’s “the perfect opportunity for me to completely be myself.” Roseann describes herself as caring, understanding and nonjudgmental, which is the key formula of what our patients need.  She has a Bachelor’s of Science in Human Development from Penn State University and is trained in the IMPaCT model by Penn Medicine.

When asked why the Connections for a Healthy Pregnancy program is important for our community, Roseann shared, “Not only does a Community Health Worker help the mother, we are helping the unborn baby and the surrounding support system that the mother has. In this way we are positively impacting multiple people’s lives at the same time and also have a small hand in the future. This program is helping mothers make more positive decisions for themselves and their family.” In her spare time, Roseann enjoys reading, writing, watching movies, and spending time with her loved ones.

Claudia Salazar is a certified breastfeeding peer counselor, SOAR certified, and is trained in the IMPaCT model by Penn Medicine. She is compassionate, caring, and enjoys seeing patients be cared for and receive the help they need. She joined the Connections for a Healthy Pregnancy team as a community health worker because she has always loved working with people and families in the community, and is “willing to be that extra hand or support for their needs.”

Claudia feels this program is incredibly important to pregnant mothers in our community to enable them to find resources for a healthy pregnancy like housing, food, child-care, and family services. When asked why she became a community health worker, she shared “I wanted to be a part of a community working together to make a change. I believe that working for Family First Health I am going to have the opportunity to do so, with the amazing team and program we have started.”

VRI: An Effective Language Barrier Solution for the Healthcare Industry

Good communication between patients and providers is the cornerstone of patient safety and satisfaction in the healthcare industry. However, achieving effective patient-provider communication can be difficult with the growing limited English proficiency (LEP) population in the United States. This population currently exceeds 25 million, up from 14 million in 1990 – a significant increase in less than three decades. In addition, it is estimated that 60 million people speak a language other than English at home, 95 million people have literacy levels below what is required to read and understand basic health instructions, and over 60% of hospitals report treating LEP patients every week.However, video remote interpretation (VRI) can bridge this communication gap. Here’s how:

The Importance of Meaningful Access to Healthcare Information

When Limited English Proficiency individuals seek medical attention, language barriers often hinder effective diagnosis and treatment. Studies have shown that the use of a professional interpreter in a healthcare setting reduces communication errors and can even reduce an LEP patient’s length of stay. These medically qualified interpreters can be accessed on-site, over the phone or via video platforms.

Currently, many institutions rely on either in-person or over-the-phone interpreters. Video remote interpretation (VRI) provides an optimal solution by combining the visual cues of in-person interpretation with the immediacy of phone interpretation. A virtual third party is brought in to facilitate communication between the healthcare provider and the LEP patient instantly and reliably. Essentially, VRI is instant, mobile and personal.

Creating A Comprehensive Language Access Plan

While on-site interpreting has been shown time and again to be the most effective form of interpretation, there are physical limitations to having a live, in-person interpreter when needed. Travel time from the agency to the hospital must be taken into account, as well as the travel time between rooms and departments. The logistics of providing on-site interpretation is challenging, and when an LEP patient needs immediate care, the timeliness of video remote interpretation greatly outweighs the benefits of having an on-site interpreter physically present.

The most effective language access plan incorporates all three modes of interpretation, allowing for more scheduling flexibility, the option to use each mode for situations in which they are most appropriate, and access to a wider range of languages.

The Role of Video Remote Interpretation

VRI is an effective language barrier solution for a number of reasons:

  • It is instant, mobile and cost-effective. Highly skilled American Sign Language (ASL) and language interpreters can be reached over advanced video technology on demand at an affordable cost.
  • Video remote interpreters have extensive training in medical terminology, cultural competency and the interpreter code of ethics.
  • It increases interpreter productivity by eliminating travel time and cost.
  • In an emergency situation, it can be particularly valuable when a medically qualified interpreter in the language needed is not immediately available.
  • It is particularly effective for conversations that rely on nonverbal cues and eliminates the potential for conflicting communications, which increases in significance when the growing population of LEP individuals is taken into consideration. With VRI, medically qualified interpreters can clearly see the patient, taking into account body language and physical cues.

Video remote interpreting has proven to be an extremely powerful language barrier solution for the healthcare industry, as it effectively combines the benefits of both on-site and over-the-phone interpreting (OPI). With VRI, a qualified medical interpreter can be reached in a timely manner without sacrificing the visual cues of an onsite interpreter. And VRI’s advantages do not end with improved communication – it is also an economically sound decision because, on average, hospitals save a significant amount in interpretation costs. With the LEP population projected to rise, it is essential for healthcare providers to have a comprehensive language access plan in place – and VRI just may be the ideal solution.

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Author: David Fetterolf

Bio: David leads the overall strategic direction of Stratus Video’s Language Services division. David brings over 26 years of experience working for healthcare information technology and service companies. Prior to joining Stratus Video, he was president and founder of MDeverywhere, revenue cycle management software tailored to the healthcare industry. In 2011 MDeverywhere made the coveted Inc. 500/5000 fastest growing companies list. Prior to MDeverywhere, David was a division president for Datamedic, a leading provider of computer-based patient records and business management software and services for medical practices and clinics. As division president, he was responsible for strategy and financial performance, which included leading the marketing, sales, implementation, support, and manufacturing and development teams. David has a Bachelor’s degree in Electrical Engineering from Cornell University and a Masters of Business Administration from The Wharton School at the University of Pennsylvania.