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Staff

wow card

March 22, 2016

February WOW card winners

wowcardDid you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” – “ Continuous Improvement and Innovation” – “Integrity” – “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing who in the office, but each month, a drawing done by HR will choose the winners of 3 $50 Giant gift cards. [Read more…] about February WOW card winners

Volunteers

March 21, 2016

Staff gives back to nonprofits

woman with donated food
Family First Health Dental staff
packages of underwear
hanover staff
nurse family partnership
Volunteers

Over the holidays, our sites picked charities of their choice to give back to with sales of ornaments, candy and donations. Each tree was decorated to the theme of the charity.

Here’s a rundown of all the giving done at the sites:

George Street Dental – $82 for the York Hospital NICU

George Street Medical – $136.75 for the Wounded Warrior Project

George Street third floor – $116 for Nurse-Family Partnership

Hanover Dental and Lewisberry – $80 for the Children’s Miracle Network

Hanover Medical – $67 for the American Cancer Society

Gettysburg – $55 and canned food donations for The Gleaning Project (Did you know that the Gleaning Project provides our Gettysburg patients with fresh produce?)

Hannah Penn – 150 pairs of underwear in their HannahPants campaign for Hannah Penn students

Thanks to all of our staff and patients who give back to causes that are important to us all!

February 8, 2016

WOW card winners for January

wowcardDid you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” – “ Continuous Improvement and Innovation” – “Integrity” – “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing who in the office, but each month, a drawing done by HR will choose the winners of 3 $50 Giant gift cards.

[Read more…] about WOW card winners for January

January 15, 2016

WOW card winners for December

 

wowcardDid you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” – “ Continuous Improvement and Innovation” – “Integrity” – “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing who in the office, but each month, a drawing done by HR will choose the winners of 3 $50 Giant gift cards.

Shane Moore – Patient Care Coordinator– GSC
Nominated by: Linda Shearer, Medical Reception – Hanover Center
Shane helped a patient setup portal accounts for 2 family members after they were deleted. He called the patient and got everything figured out!! It was a great help when I wasn’t sure how to help the patient.

Jennifer Flory – PCT, MA – Hanover Center
Nominated by: Lori Garman, PCT, LPN – Hanover Center
Jen consistently cleans rooms, the lab, vacuums room, and helps close the office when it isn’t necessarily her role. It is so much appreciated.

Jessica Shive – PCT, MA – Gettysburg Center
Nominated by: Carolyn Deloe, CRNP – Gettysburg Center
Jess consistently takes the time to help out with any of our teams, even when she is busy. Thank you!!

December 30, 2015

WOW card winners for November

wowcardDid you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” –  “ Continuous Improvement and Innovation” – “Integrity” – “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing who in the office, but each month, a drawing done by HR will choose the winners of 3 $50 Giant gift cards.

[Read more…] about WOW card winners for November

child playing with toys

December 21, 2015

York’s dental staff sponsors family’s Christmas

It all started with a man coming in for his dental checkup with his 2-year-old grandson, Jaxyn, in tow. A photo circulated around the George Street dental staff.

A grandfather unable to walk well, still willing to get on the floor to talk teeth and play with his grandson.
A grandfather unable to walk well, still willing to get on the floor to talk teeth and play with his grandson.

Gary and Marty are raising their three grandchildren — Gracey, age 10; Carly, age 7, and 2-year-old Jaxyn. They didn’t have enough money to do Christmas this year. So that’s where dental stepped in.

Today, the family stopped by for a surprise. And boy, were they surprised. The gifts just kept on coming for all three kids, and of course — Grandma and Grandpa. The staff also got Jaxyn a new bed and mattress, which he immediately started jumping on.

20151221_123713“We haven’t had a Christmas in years,” Gary said, opening his gifts of pj pants, new shoes and more. “It’s all about the kids.”

Marty spent most of her time bouncing from grandkid to grandkid as they showed off their new dolls, nail polish, clothes and more. Each time, the girls looked up with amazement after gifts were revealed.

Our CEO couldn’t make it down, but dental staffer Rolando Nieves presented the family with a Weis gift card, which Marty says they’ll use for a turkey.

Every few seconds it seemed, Marty was thanking the staff, wiping away tears and exclaiming she couldn’t believe all they had done.

But that wasn’t all.

One of our staffer’s mother is the pastor at St. Peter Lischey’s church in Spring Grove. For all of Advent, the congregation has been collection donations for the family. Pastor Kathy presented the family $900 toward their Family First Health dental bills.

Taking slow, deliberate steps with his cane in hand, Gary made his way over to give out hugs of thanks. Marty turned to him in awe, saying maybe he can get his teeth fixed to.

Marty kept trying to clean as she went, with staffers taking trash bags and wrapping paper from her hands. She even offered to come clean our offices in thanks.

Instead, she joked the kids will give thanks by spending more time caring for their teeth.

And the staff, from the looks on their faces and tears wiped away, they had all the thanks they needed.

“Santa Claus is real,” Gary said. “I believe it now.”

Before break was over, staffers helped load up the car full of three boxes full of toys. It was likely a Christmas their family and ours will never forget.

Watch a video with photos of the whole thing below.

woman with giant plush

November 30, 2015

Dr. Go gets HIV expert credentials

goOur very own Dr. Asceline Go recently passed the 2015 AAHIVM HIV Pharmacist / HIV Specialist, and HIV Expert Credentialing examination.

What’s that? Well, according to the American Academy of HIV Medicine website: The Academy’s program is the only widely recognized, statistically sound and defensible measurement program available in HIV-focused medical care.  On average, about 2,000 providers are actively maintaining an AAHIVM credential, a majority of which principally identify as an HIV provider. In 2015, most US HIV-positive patients are now under the care of an Academy-certified provider.

Many providers may already serve patients with HIV. So why go through the extensive testing process? Dr. Donna Sweet writes about it on the website:

We live in an increasingly complex health care environment that demands that we keep up with its rapid evolution. Treating HIV is not the same as it was 25 years ago, as many HIV care veterans know. Breakthroughs in treatment and care that combat HIV and extend life are often followed by perplexing trends, drug interactions and trends in new toxicities and drug interactions.  Social and cultural responses to HIV have a direct impact on both our HIV-positive and negative patients. This in turn affects how we provide — and how our patients receive — HIV care and treatment, as well as our messages of wellness, risk reduction and prevention. Increased life expectancy for people living with HIV has presented a growing list of issues that includes: treatment adherence, hepatitis B/C co-infection, cardiovascular disease, and more. The definition of quality HIV care, then, must necessarily evolve as people live longer with the disease. It also must integrate the complexities of HIV with health risk factors typically associated with the normal aging process.

…

Becoming an Academy-credentialed HIV Specialist™ is a way to remain current, demonstrate frontline experience, and evolve with changes in HIV technology, with discoveries of new treatments and with shifts in the nation’s health care system. The AAHIVM HIV Specialist™ credential demonstrates to patients, colleagues, employers and third party payers a care provider’s commitment to maintaining continuing competency through ongoing learning, experience and self-assessment.

…

Becoming credentialed through a process like the Academy’s program demonstrates to the medical community-at-large that we as HIV care providers voluntarily seek to establish for ourselves a rigorous, uniform national standard for the knowledge and experience base expected of all practitioners serving on HIV care teams. Developing a universal assessment tool of HIV knowledge for physicians, nurse practitioners, physician assistants and pharmacists also helps reduce barriers to entry into this specialized area of care. The AAHIVM HIV Specialist™ designation is available to health care professionals from diverse health care settings, educational backgrounds and front line care experience. Credentialing improves our professional development, benefits our patients’ care, and provides a foundation for the creation of better treatment and care access opportunities.

muddy foot

November 16, 2015

Dr. Luis Garcia wins photography award

Luis Garcia
Luis Garcia

Patients by day, photos by … well.

Dr. Luis Garcia’s photo “Muddy Foot” won “Best in Class — Artistic Expression of Family Medicine” for the Visual Arts Competition at the 2015 Family Medicine Education Consortium Annual Meeting October 30 – November 1 in Danvers, Mass.

Here’s the background of the photo from his submission. Congrats Dr. Garcia!

In tropical northwestern Ecuador there is a small village located on an unnamed island that is surrounded by a lazy river.  Needless to say it is only accessible by boat or canoe. Health care access is rare for these people, so we were able to take our medical mission and serve these people for two days.

As the parent of a toddler, I am amazed at how much we in our society and culture obsess over shoes. Children’s feet are constantly changing and there is always the issue of trying to keep the shoes on the feet of children who are eager to remove them at any given chance. Parents are often quick to spend extraordinary amounts of money on shoes that will only be worn for a few months. Needless to say, this is not the case in this village in Ecuador. Children ran freely without shoes, and on a rainy day their bare feet would trail mud wherever they went.

I think this photo is not only a good reminder of the poverty seen in other countries, but also perhaps can be seen as an invitation in our own lives to live more simply.

items to build a home

November 12, 2015

Staff-wide help to build a home

Look at all the stuff we have so far, and it's just beginning!
Look at all the stuff we have so far, and it’s just beginning!

Remember the story about Sarah — the Caring Together patient whose birthday was made when staff surprised her with a night in a king-sized bed at a hotel? 

Well, the staff continues to go above and beyond for her. Let’s get caught up.

Sarah continues to be resilient and brave about her recent HIV diagnosis and health battles. Case manager Carrie Prowell said:

“She makes me proud everyday with her determination to ‘be just fine’ for her girls,  and her story is truly nothing less than inspirational.”

The family is currently living in a crowded one bedroom apartment without a bed (hence the birthday surprise), but as of Jan. 1, they’ll be moving into a new three-bedroom apartment!

The problem is that the family has no household items.

You probably won’t be surprised that the minute Carrie shared this story, Shannon McElroy (her boss) and Courtney Lewis (director of development) started collecting things to bring in. Of course, Carrie did, too. Word spread to Sue Posey (practice manager at the George Street Center) and she started bringing in items.

[Read more…] about Staff-wide help to build a home

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  • This is the most friendly, caring, and compassionate doctors office I've ever been to. You are a person with concerns and issues and ailments to them and they do everything they can to help. Everything is explained so you completely understand what the next step is.
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    Heather | Lewisberry, PA
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