• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Events
  • Join Our Team
  • In the News
  • Blog
  • William Penn Campaign
Donate Patient Portal
Family First Health

Family First Health

A community health care center

  • Schedule Appointment
  • Services
    • Medical Services
      • Integrated Substance Use Services
      • Integrated Behavioral Health Services
      • Optometry
    • Dental Services
      • Mobile School Dentist Program
    • Podiatry
    • Community Health Programs
      • Caring Together
      • Nurse-Family Partnership
      • Connections For a Healthy Pregnancy
    • COVID-19 Information
  • Providers
  • Patient Info
    • Patient Info & Forms
    • Insurance & Sliding Fee
    • Patient Portal
    • Instructions for Medical Records Requests
  • Locations
    • Columbia Dental
    • Columbia Medical
    • George Street
    • Gettysburg
    • Hannah Penn
    • Hanover
    • Lebanon
    • Lewisberry
    • Springwood Road Dental
    • William Penn
  • Watch
    • Vaccine Stories
    • Community Health Briefings
    • Let’s Talk Health
  • About
    • Careers
      • FFH Community Scholars Program
    • Contact
    • Financials

In the News

June 7, 2023

FOX43: Up to 700,000 Pa. patients could lose Medicaid coverage this year

YORK, Pa. – Hundreds of thousands of Pennsylvania Medicaid and CHIP patients could lose coverage this year due to the end of a federal pandemic-era policy.

During the COVID-19 pandemic, Medicaid patients remained in the program regardless of whether they had changes in their eligibility, such as getting a higher-paying job that put them above Medicare’s maximum income requirements.

Beginning on April 1, the Medicaid continuous coverage requirement ended, meaning patients now ineligible for Medicare will risk losing their health coverage at the time of renewal. Renewal times vary by patient, so coverage losses will happen throughout the next year.

Officials estimated that 600,000 to 700,000 Medicaid patients may have become ineligible in the roughly three years since the continuous coverage requirement began.

On June 6 the Pennsylvania Department of Human Services detailed its plan to ensure those losing Medicaid coverage continue to have health insurance.

Current Medicaid patients who either don’t fill out their annual renewal or fill it out but are no longer eligible will receive a letter directing them to Pennie, the state’s official health coverage marketplace. Their personal information will automatically be transferred to the site, where patients can find another affordable health insurance plan.

“Everyone deserves the dignity and peace of mind of having access to affordable, high-quality health care and knowing they can go to the doctor when they need it. DHS’ goal throughout the renewal process is to make sure that all Pennsylvanians stay covered so they have that peace of mind,” said DHS Secretary Val Arkoosh.

Pennie is not an insurance provider, but helps patients shop for insurance policies. It also lets patients know if they qualify for tax savings to help reduce the cost of monthly premium payments and out-of-pocket costs.

“Those who lose medical assistance and come over to us often can find health plans that are quality for under $10 a month,” said Pennie executive director Devon Trolley.

Those who need help through the process can set up an appointment with a “Pennie assister” such as Emily Saare, an eligibility specialist with Family First Health in York. Saare, who specializes in assisting patients who are HIV positive, said many patients feel they have no options when they become ineligible for Medicaid.

“They’re in panic mode and they’re very scared, so they’re just giving up on life, giving up on their treatment,” Saare said. “There are other options and we provide those options.”

Officials urged Medicaid patients to fill out their renewals a few months ahead of time this year to make sure they don’t have any breaks in coverage.

For those losing Medicaid coverage, you can find more information on what to do next here.

Watch the video here.

Category iconIn the News

June 6, 2023

NurseJournal: Nurse Tips for Administering Pain-Free Immunizations

When nurses provide pain-free shots, they can have a meaningful impact on a patient’s future health decisions. These five tips can help you achieve that goal.

No one likes getting injections. Some patients tolerate it and others avoid injections at all costs because they fear the needle or possible pain from the shot. Pain is a subjective response that is heightened by fear.

Using proven strategies to administer pain-free injections, nurses can improve a patient’s experience and compliance with medical recommendations. Our two nurse contributors share their tips for administering pain-free injections, which have helped them and their colleagues improve patient outcomes.

Importance of Pain-Free Immunization Experiences

As most people can attest, the pain of an injection is short-lived and relatively minor compared to other medical procedures, chronic diseases, or injuries. Yet, the fear of injections can negatively impact patient compliance and outcomes.

A 2019 systematic review in the Journal of Advanced Nursing revealed needle fear was as high as 50% in adolescents and 30% in young adults. According to the data, needle fear was the reason for avoiding the flu vaccine in 27% of hospital employees, 16% of all adults, and 8% of healthcare workers.

Nurses meaningfully impact a patient’s future experiences and willingness to comply with immunization recommendations when they can reduce or eliminate the perception of pain during an injection.

Vickie Ensor Bands, MSA, MSN, RN, has been a nurse for over 40 years and is the director of community outreach and health improvement for the University of Maryland Upper Chesapeake Health.

“Patients are scared and anxious and are depending on the person giving them the injection to have the skill needed not to hurt them,” she said.

Common Causes of Pain During Immunization

Although pain is a subjective experience, nurses must recognize the common triggers. One common factor is muscle tightness at the site of the injection since it can cause more inflammation and discomfort.

Lori Garman BSN, RN, has been a clinical nurse since 2004. She also notes that restraining a patient during an injection can raise muscle tightness and result in a far more painful injection.

Another factor is the medication being administered. Bands notes that the solution’s pH, viscosity, and chemical makeup can cause pain during the injection. Other factors that nurses must consider are the size and length of the needle, the temperature of the medication, and the accurate placement of the injection. Bands notes that placement is particularly important in the elderly.

“Many older adults can have muscle wasting and the person giving the injection needs to use great skill when injecting in making sure they do not hit the bone. This can cause pain at the time of the injection as well as days of lasting discomfort,” she said.

Tips for Pain-Free Vaccine Administration

Pain-free injection administration is possible and will likely impact the patient’s willingness to follow their physician’s immunization recommendations in the future. Consider these five tips the next time you’re giving an injection.

1 | Location, Location, Location

Each time an injection is given, the area must be landmarked. The needle must enter the right location to avoid nerve damage or accidentally inject directly into the bloodstream. You can’t identify the deltoid muscle in the arm or accurately inject the quadricep in the leg without first measuring landmarks.

2 | Size and Length of the Needle

Choose a needle length that reaches into the muscle without hitting the bone. The length of the needle will differ for a bodybuilder vs. an 85-year-old housebound woman with little muscle development. The size of the needle also has an impact on the patient’s pain response.

Select the smallest needle bore that is large enough to comfortably deliver the medication. When in doubt, the institution’s pharmacist is a good resource.

3 | Room Temperature and Given Slowly

Bands recommends that medications known to irritate the tissue should be given at room temperature and injected slowly. This helps decrease the patient’s pain response. Most biologic medications are stored near 40 degrees Fahrenheit. Injecting cold medication increases nerve stimulation and pain. Injecting medication slowly helps the tissue to absorb it and not create a fluid pocket.

4 | In and Out Quickly

When the medication is not irritating it is the needle that causes the most discomfort. Sharp, small bore needles cause the least pain. The objective is to insert the needle quickly, inject the medication slowly, and remove it quickly to reduce the impact on the sensory nerves. Bands described the technique like using a dart.

5 | Distraction Is Key

Patients who are focused on the needle and watching the shot go in tend to experience more pain. Nurses can use mechanical and auditory distraction techniques when administering injections. Sometimes applying them simultaneously is the best technique.

“Distraction helps to lessen the pain as the patient is not focused on the vaccine being administered. My advice is to talk to patients about the weather, something popular on TV, or the news,” Garman said.

Experts have also shown that mechanical distraction, such as skin tapping or deep muscle pressure, can help distract the body from the pain response.

“Distraction helps to lessen the pain as the patient is not focused on the vaccine being administered. My advice is to talk to patients about the weather, something popular on TV, or the news.” – Lori Garman, BSN, RN

Giving Shots to Children

Giving injections to children has its own unique challenges. Children may not only have needle fear, but likely don’t decide to get an injection. This puts them in a position of being out of control. Parents can help by preparing their children before an office visit where they may get a shot.

Nurses can coach parents to explain the procedure with neutral terms, such as “poke”, “pinch”, or “pressure” instead of “pain” and “shot.” Children should be allowed to express their fear and feel heard. At the time of the injection, nurses can show parents how to hold their child so there is minimal movement during the injection.

“The child should never be restrained, but we want to ensure they are safely receiving the vaccine, and the healthcare professional is safe while administering the vaccine,” Garman notes.

“Giving an injection to a child can be as anxiety producing to the person giving it as it is to the child receiving the injection,” says Band. Children are also a moving target and nurses often have a small window of opportunity to give the injection appropriately.

She recommends preparing the medication before entering the room and keeping it out of sight while a parent distracts the child. “Right needle, right location, and being quick, in and out, are key things to consider when giving a child a vaccine or injection,” she said.

Category iconIn the News

May 10, 2023

PennLive: To improve the health of children, explore creative ways to support school-based health | Opinion

By Jenny Englerth

It is not an exaggeration to say that as a society, we are failing to keep our children healthy. Parents and caregivers do their best but the systems that support children’s health are poorly designed and under-resourced. School health education programs are being slashed, mental health needs are growing, the obesity epidemic is not improving, and pediatric vaccination levels are at a 30-year low.

What is happening in policy decisions on the national level is glaringly evident in our own communities.

As the president and CEO of Family First Health, I’m acutely aware of these needs. In York, where Family First Health is based, about 18 percent of children in grades K-12 are considered obese. The CDC says that number jumps to 26.2 percent for Hispanic and 24.8 percent for Black children, so it is a social justice and equity issue as well as a public health issue.

Obesity in children increases the risk for physical health issues like high blood pressure, high cholesterol, Type 2 diabetes, and asthma, while mentally it is associated with anxiety and depression. We can address these health risks and support our children if we, as a community, work in new and different ways with children and their families.

By providing early, hands-on education for students to make decisions that will positively impact their health, today and in the future, we can change the course at an individual and community level. Now is the time to act.

The last week in April marked Every Kid Health Week, which spotlighted the actions schools and families are taking to improve the health and wellness of their kids. Family First Health works with many school districts and specifically with the students and families of the School District of the City of York to improve the health of our children through our school-based health center at Hannah Penn K-8.

Our school-based health center team provides healthcare and health resources via our health center on the school campus, allowing students to receive medical attention from medical staff during the school day. We also have a health coach located in the school who educates students about smart eating habits, exercise, hygiene, and other health-related topics such as mental health, puberty, and sexual health and is responsive to the unique needs of the students in the school we serve.

Recently, the School District of the City of York identified an increase in vaping. Family First Health was there to step in and coordinate presentations on the risks of vaping along with alternatives for managing stress. When the school identifies a need, we are there to support them and offer our services and resources.

“The partnerships with FFH and other health agencies have provided key resources that allow trained professionals to speak to our students about health-related issues. It is an opportunity that many times parents and families miss due to a variety of barriers. The partnerships help to stop the cycle of misinformation as they are hearing information from trusted adults who are professionals in the building,” said Dr. George Fitch, Assistant Superintendent of Student Services for the School District of the City of York.

Our Hannah Penn Center is York County’s only school-based health center. The medical services include medical, dental, behavioral health, and community health programs. These are also open to the public – so a mom, making an appointment for her child, can be cared for at the same location.

While it’s great to discuss the benefits of these in-school health centers on student well-being, the numbers speak for themselves. In one study, just low to moderate use of school-based health centers by students related to approximately a 33 percent lower likelihood of them dropping out of school.

At a time when parents and policymakers are looking to make schools safer spaces for students, providing them with accessible resources for healthy living is one of the easiest ways to help them.

Jenny Englerth is the president and CEO of Family First Health.

Category iconIn the News

May 9, 2023

FOX43: Vaping in kids linked to poor mental health | Health Smart

YORK, Pa. – Two health organizations are currently working with the York City School District to address the concerning trend of kids vaping.

In some cases, it’s children as young as 10 years old.

“The rise in youth use of those vaping products is a serious issue, not just in this area, but across the country,” said Nikole Tome of Family First Health.

York County health officials are warning families about the serious trend spreading among kids and teens. Both the York City School District and Family First Health Center administrators say the rise in vaping among younger age groups is directly tied to mental health.

“With mental health issues that are maybe not being handled appropriately, students are outleting to something that’s not healthy, whether it be vaping or another, you know, risky behavior,” said Tome.

Data from 2019 from the United States Substance Abuse and Mental Health Services Administration shows more than 5 million high school-aged students reported vaping nicotine in the past 30 days.

Tome says the school-based health center manager with Family First at Hannah Penn says this kind of behavior can cause serious long-term issues.

“Introducing any type of chemical to the brain that really shouldn’t be there, like nicotine, can set a person up for an addiction with that chemical, or potentially others, you know, that are even worse… so the fact that they’re more willing to try it, but also not recognizing its connection to lifetime addiction,” Tome said.

That’s why Family First teamed up with nonprofit the Byrnes Health Education Center to bring information about the dangers of vaping directly to York students. They recently visited classrooms with students in the fifth and sixth grades.

“You can have substance abuse conversations as early as pre-k and kindergarten,” Tome said. “It can start with conversations around medications, how to take them the right way.”

“Sometimes doing education – especially on substance use at a young age – is uncomfortable, but doing it in an age-appropriate way is so valuable because that allows students to have that knowledge before they make those decisions,” she said.

And even if there isn’t school-based intervention, Tome says it’s really important for parents to be open and honest.

“If parents don’t have that kind of factual information, I would say it’s okay to say that and to reference out you know, maybe look at websites together to find the facts,” she suggested.

Watch the video here

Category iconIn the News

February 22, 2023

CBS21: Community health program addresses maternity healthcare gap

ADAMS COUNTY, Pa. (WHP) – One community health program is looking to address higher mortality concerns among low-income women who feel unseen and unheard by the healthcare system. Organizers say a lot of falls back on accessibility.

“As a first time parent, you have no idea what you’re doing and you’re scared,” Hailey McKee told CBS 21 News’ Samantha York.

McKee gave birth to her daughter, Penelope, 15 months ago. She was immediately hit with the harsh reality so many other parents are facing: inflated expenses.

“$27 for a big pack of diapers that might last you a month,” McKee explained. “And that’s generic brand.”

Rising costs are straining young families. Baby formula spiked 30% in the last three years, according to the U.S. Bureau of Labor Statistics. Wipes are up over 10% in price.

“How am I going to be able to do this?” McKee questioned when she learned she was pregnant.

McKee turned to Family First Health’s Nurse-Family Partnership program, which promotes health equity.

“We’re meeting these women in the places where they need it the most,” Nurse-Family Partnership Program Manager and Nurse Supervisor Lisa Lathrop explained. “When they can sometimes feel the most vulnerable.”

In Pennsylvania, over 24% of counties don’t have full access to maternity care, according to the Pennsylvania Department of Health. It leaves nearly 200,000 residents in need of support.

“Even though I was working, I mean, we still didn’t have much,” McKee recalled.

“Young women, in particular, I think often times women who are living with lower income, they feel very unheard and unseen in their health appointments,” Lathrop continued.

“I think a lot of times with the healthcare system that you’re just left to figure it out on your own,” McKee said.

Nurse-Family Partnership recognizes a lack of health coverage keeps low-income parents from the care they need. Instead, they’re meeting them where they are: at home.

“They’re always there,” McKee said.

“Being that we only serve first-time pregnant mothers who meet income guidelines, we’re serving people who we can make the biggest difference in their lives,” Lathrop added.

The program connects expectant mothers to a registered nurse, free of charge, who becomes their personal healthcare provider and guides them through pregnancy and the first two years of the child’s life.

“I feel like it gave me confidence, even when I was in one of my darkest times,” McKee explained. “Because you’re in survival mode.”

“They’re more motivated to provide a better life for their own child than what they might have had when they were a child,” Lathrop said.

The community health program also refers parents to other support groups to help the family become economically self-sufficient.

“Having them get a car seat for me and, you know, stuff my car full of clothes was like a huge weight off my shoulders,” McKee recalled. “Because I felt like a bad mom.”

Those behind the program say it enables those stuck in a healthcare gap to feel seen and heard.

“They have felt empowers to ask more questions of their healthcare providers,” Lathrop explained.

“You have to be your own advocate,” McKee said. “And just keep going at them until somebody hears you.”

Those interested can contact the program’s team at 717-843-6330 or 717-916-4099. They can also email dcaraballo@familyfirsthealth.org or clathrop@familyfirsthealth.org.

More information about the program can be found here.

Watch the video here

Category iconIn the News

February 21, 2023

CBS21: Program offers nurse support to low-income expectant mothers

YORK COUNTY, Pa. (WHP) – According to the World Health Organization, the U.S. has the highest mortality rate for mothers among high income countries. Black mothers are nearly three times more likely to die from pregnancy-related complications.

Family First Health is meeting expectant mothers in the places they need it most. Its Nurse-Family Partnership program connects mothers to a registered nurse for support through their pregnancy at no charge.

Those behind the program say a lack of health coverage is often a barrier for low-income parents to get the care they need and they often feel unseen and unheard by the healthcare system.

“Being that we only serve first-time pregnant mothers who meet income guidelines, we’re serving people who we can make the biggest difference in their lives,” said Nurse-Family Partnership Program Manager and Nurse Supervisor for Adam and York City Lisa Lathrop.

Nurse-Family Partnership services include:

  • The support to have a healthy pregnancy and healthy baby
  • Board Certified Lactation Consultants and Certified Lactation Counselors on Staff to help with breastfeeding
  • Certified Car Seat technician to assist with safe car seat installation
  • Spanish speaking in-home interpreter
  • The ability to learn and practice things that make you more confident as a mom, like breastfeeding, nutrition, child development, safe-sleep techniques, and much more
  • Referrals for healthcare, childcare, job training, and other support services available in your community
  • Support to continue your education, develop job skills, or follow your dreams for the future

Women who are pregnant with their first child, pregnant 28 weeks or less and meet income requirements are eligible.

In the Nurse-Family Partnership program, nurses are available until the child is two years old.

Those interested can contact the program’s team at 717-843-6330 or 717-916-4099. They can also email dcaraballo@familyfirsthealth.org or clathrop@familyfirsthealth.org.

More information about the program can be found here.

Watch the video here

Category iconIn the News

February 6, 2023

CBS21: Family First Health advocates for school-based healthcare

YORK, Pa – Family First Health is raising awareness on the importance of healthcare for students for National School-Based Health Care Awareness Month

Throughout the country, there are 3,000 health centers on school grounds. One of them is the Hannah Penn Center at Hannah Penn K through Eight.

It’s York County’s only school-based health center.

More than 50% of the students at Hannah Penn are also patients of Family First Health.

Nikole Tome, the School-Based Health Center Manager at Family First Health’s Hannah Penn Center said, “The best thing is that for students, they are able to succeed in school. Obviously we need to meet those health needs so that they’re able to be the best they can be in a school setting. So we are helping to eliminate the barriers that they may have to receiving care.”

The health center is open to the community and offers a 24-hour on-call physician, language interpreters, a Health and Wellness Coach, and Community Health Workers.

It’s funded through the United Health Foundation.

Watch the video here

Category iconIn the News

January 12, 2023

FOX43: Fentanyl test strips decriminalized under new Pa. law

YORK, Pa. – A new law officially in effect in Pennsylvania no longer defines fentanyl test strips as drug paraphernalia.

The state legislature changed the law to protect people who unknowingly buy drugs that have been mixed with fentanyl to increase potency.

“It’s definitely become more dominant in the drug supply over recent years, to a point where a lot of people who use drugs, have just kind of assumed that what they’re using has fentanyl in it already,” said Alf Dirosa with the Pennsylvania Harm Reduction Network.

Fentanyl test strips are small strips of paper that can detect the presence of fentanyl in different kinds of drugs and drug forms.

“Fentanyl is often in anywhere from cocaine to marijuana,” said Jessie Hoffmaster with Family First Health.

According to health experts, the test strips are a low-cost way of attempting to prevent drug overdoses.

“People can test their drug supply and make sure there’s no fentanyl, therefore avoiding [an] accidental overdose,” said Hoffmaster.

Organizations believe that by allowing people to know if drugs are contaminated with fentanyl lives can be saved.

“Knowing how much lethal fentanyl can be compared to other opioids, it’s really helpful at reducing overdose deaths and making people more knowledgeable about what’s in the current drug supply,” said Alf Dirosa with the Pennsylvania Harm Reduction Network.

Health experts at Family First Health say they hope to soon be able to distribute fentanyl strips to the community.

“The hope is that having access to the testing strips, people can make sure that they are not accidentally ingesting this very fatal substance might help prevent overdose death,” said Hoffmaster.

According to the Pennsylvania Department of Health, 78% of the 5,343 overdose deaths statewide in 2021 involved fentanyl.

Watch the video here

Category iconIn the News

December 8, 2022

FOX43: More Americans are skipping doctor appointments because of price concerns, experts say

YORK, Pa. – Local healthcare centers like Family First Health say they are seeing fewer patients coming in to get check-ups.

“Their child had an acute issue, they were sick, and they weren’t able to come in for care because they believed that they had to pay the bill and they didn’t have the money to pay the bill,” said Casey Fogle, Community Health Program Manager at Family First Health.

Inflation has caused prices to skyrocket and that has left many families having to choose whether it is worth stopping by the doctor’s office.

“We do have some families that are hesitant to come in due to cost of healthcare,” said Fogle.

A Gallup study shows four in 10 Americans in the past six months have delayed or skipped healthcare treatments due to the cost.

“People need to make a decision about putting food on the table, are they paying utility bill. If they have to come say, for a medical appointment, that makes them to take off work, which will be a decrease in income perhaps,” said Fogle.

Experts say skipping on your doctor’s appointment can have a detrimental impact on your health.

“They can get sicker right, and that could have them end up in the emergency department,” said Fogle.

They want families to know that there are affordable options available for people who cannot afford to get care.

“We’re fortunate to have our slight fee scale, which is a discount on care for anyone. we see everyone regardless on their ability to pay, regardless of if they have insurance or not,” Fogle explained.

The study by Gallop also showed that overall, 26% of adults reported delaying or avoiding medical care or purchasing prescription drugs in the prior six months due to higher healthcare prices.

Watch the video here

Category iconIn the News

  • « Go to Previous Page
  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Go to page 4
  • Go to page 5
  • Go to Next Page »

Join Our Family

Sign up for occasional emails tailored towards family and community well-being.

Sign Up

From Our Patients

  • This is the most friendly, caring, and compassionate doctors office I've ever been to. You are a person with concerns and issues and ailments to them and they do everything they can to help. Everything is explained so you completely understand what the next step is.
    Lewisberry Site Patient
    Heather | Lewisberry, PA
  • I love this place. My kids are addressed by their names, fast to get us in to be seen, its clean, very friendly. Always have a warm atmosphere. I LOVE IT HERE, first time I trust a practice with my babies!
    Columbia Site Patient
    Milagros | Columbia, PA
  • I've had some of the best experiences when using their dental services as well as the plethora of other services they provide. I really like the staff and they have all been super nice and friendly, I recommend that people take advantage of the services they provide!
    George Street Site Patient
    Dirk | York, PA
  • The receptionists are very pleasant. I would recommend this office to any of my friends who might need a doctor or dentist. The fact that they have someone who can help translate for my family has been such a convenience. I can't thank them enough.
    Gettysburg Site Patient
    Mrs. H | Gettysburg, PA

Footer

Contact

Contact Us

717-845-8617

Patient Portal

  • YouTube
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

About

  • About Us
  • Locations
  • Our Providers
  • News

Patients

  • Medical Services
  • Dental Services
  • Services
  • Patient Portal
  • Insurance & Sliding Fee

Careers

  • Careers
  • Job Listings
  • Staff Login

All Content © 2023 Family First Health
Legal Disclaimer • Privacy Policy