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News

February 22, 2024

York Dispatch: This is how Family First Health is removing the barrier to dental care in York’s school

Bright and early Thursday morning, as students filed into Hannah Penn K-8 for another day of learning, a small team transformed the school’s library into a mobile dentist clinic.

The initiative is part of Family First Health’s school dentist program, offering in-school dental care for all ages and grade levels. LaJuan Mountain, the vice president of dental services for Family First Health, said the clinic helps provide better accessibility to both students and parents who would otherwise be unable to visit the dentist.

“There was a barrier with parents not being able to get off work to get their kids into the office,” Mountain said. “So seeing them in a school setting prevents the parent from losing a day at work, and it prevents the child from missing a day at school.”

In addition to closing the divide for access, Family First Health is working to change the overall dental culture in the York community.

Oftentimes, Mountain said, individuals might only see a dentist when something is wrong. The same goes for kids, too, when it’s often too late.

These routine screenings provide essential care to ensuring a child’s teeth are healthy and strong, she added.

Family First Health’s dental unit partners with a number of schools in York, Adams and Lancaster counties. On Thursday at Hannah Penn, the team had 176 scheduled services with students.

Nicole Tome, the school-based health center manager at Family First Health’s Hannah Penn Center, said the program is a wonderful way to provide essential care while missing little class time.

“Attendance is a nationwide issue for schools — and it’s no different here in York,” Tome said. “But when we have students here, we want them to be in class and learning. So mobile school dentistry events really cut down significantly on the time that students are away from their seats.”

The entire process takes roughly 20 to 30 minutes and includes dental screenings, cleanings, X-rays and a fluoride rinse. Health professionals will then use the data collected during exams to determine how often they should return to school.

If a student requires additional care — filling cavities for instance — Family First Health will schedule those appointments, too.

The cost of care is covered by the parent’s insurance. In instances where a family might not have insurance, though, Family First Health will work to get them insured.

This could mean being covered by state-funded insurance, for example, Mountain said.

Though being called down to get dental care at school might be an embarrassing situation for children, Tome said the kids often come out of appointments feeling confident and empowered.

“I think they’re more proud of the moment and they feel good about themselves,” Tome said. “I think it’s helping to boost their self-esteem and they leave with smiles on their faces because they know that they now know a little bit more about how to take care of their bodies.”

You can learn more about Family First Health and its programs at www.familyfirsthealth.org.

Watch the video here.

Category iconIn the News

November 22, 2023

New Partnership with York Tech

We are proud to announce that we’ve partnered with York Tech to provide additional resources for their students. Sandra Frecon, one of our community health workers, will be available once a week in the high school office to provide the following health-related services:

  • Medical/dental enrollment and coordination of appointments

  • Insurance eligibility assessments

  • Food insecurity assistance

  • Housing insecurity assistance

  • Scholarship program for medical assistants (MA)

  • Family First Health employment opportunities

Students who wish to take advantage of these services should visit Ms. Frecon in the high school office on Mondays between 8 a.m. and 3 p.m. Alternatively, parents and caregivers of current students may contact her at sfrecon@ytech.edu.

Category iconNews

August 16, 2023

York Dispatch: Pa. officials praise school-based health center at Hannah Penn

State officials recognized the work of Family First Health Center in coordinating school-based health services as an outreach for students who may not otherwise be able to access dental, medical and vision care.

“Family First Health’s school-based health center is working to reduce barriers for families by providing critically needed services directly in school so that all young people, no matter their zip code, have equal opportunity to learn and grow,” said Val Arkoosh, secretary of the state Department of Human Services, in a news release after a visit to York City’s Hannah Penn K-8 School last week.

Hannah Penn K-8 is the location of a satellite office that provides students with a variety of services. Health officials pointed to the partnership that helped create the center as a potential model for increasing health care access.

“As a pediatrician, I’ve seen first-hand how school-based health clinics help children who otherwise may have gaps in their healthcare get the medical, behavioral, dental and vision services they need,” said Debra Bogen, the state’s acting health secretary, in the news release.

The Family First Health Center is open Monday through Friday with varying hours and offers health services to students. Adult and pediatric care are available as well as health exams, immunizations, preventative care and more, according to the center’s website.

This health center has Spanish interpreters on staff and trained staff members that assess eligibility for insurance assistance programs, in addition to various on-call staff to deal with emergencies 24/7.

In 2020, the health center received $2 million in grant funding from the United Health Foundation that allowed Family First Health to “significantly expand” its offerings, according to the state officials. The health center first opened in 1997 with help from the city, the school district and WellSpan Health.

The 2020 grant also funds health navigators who get families connected to more social services and home visits.

Category iconIn the News

August 10, 2023

ABC27: Representatives discuss improving healthcare access for underserved communities

YORK, Pa. (WHTM) – Representatives from Hannah Penn School, Family First Health, and the United Health Foundation were joined by Pennsylvania Department of Human Services (DHS) Secretary Dr. Val Arkoosh and Pennsylvania Department of Health (DOH) Acting Secretary Dr. Debra Bogen Wednesday to discuss improving health care access for underserved communities through school-based health centers.

Services provided by school-based health centers include:

  • Medical
  • Behavioral
  • Dental
  • Vision

Such healthcare centers are places where Medicaid has higher rates in the community.

The health centers that are embedded in schools are used to ease barriers to care and achieve health equity among children.

“As a physician, I worked with families whose health was negatively impacted by the lack of access to health care and other essential services. This is a complex issue, and I am thrilled to be here with partners in health care, government, and education to be a part of the solution,” Secretary Arkoosh said. “Family First Health’s school-based health center is working to reduce barriers for families by providing critically needed services directly in school so that all young people, no matter their zip code, have equal opportunity to learn and grow.”

“As a pediatrician, I’ve seen first-hand how school-based health clinics help children who otherwise may have gaps in their healthcare get the medical, behavioral, dental, and vision services they need,” Acting Secretary of Health Dr. Debra Bogen said. “During National Health Center week, it is important to showcase how clinics such as Family First Health work to bridge the health equity divide and create a healthier Pennsylvania for all.”

In 2020, Family First Health’s school-based health center received $2 million in grant funding from the United Health Foundation.

This grant helped expand primary care that includes behavioral health care and wellness services.

The school-based center can be used by students, their families, and the York community.

Health navigators who connect families to social services and provide home visits where needed were funded by the grant as well.

“The United Health Foundation and Family First Health partnership has created incredible community impact across York,” said Blair Boroch, CEO, of UnitedHealthcare Community Plan of Pennsylvania. “Nearly 2,000 families have been engaged in wellness programs at Hannah Penn’s school-based health center, and students now have expanded access to primary care and behavioral health screenings. Community health workers are also providing in-home support to families, helping individuals manage chronic conditions, and screening and providing referrals to social supports.”

“The team at FFH is so pleased to welcome Secretaries Arkoosh and Bogen to our health center location at Hannah Penn K-8 School. In a school-based location, we are uniquely able to deliver on our mission of improving lives by addressing the root causes of health disparities. With partners like UnitedHealth Foundation, we have been able to expand our programs and services at the school to provide much-needed care for our community. National Health Center Week is the ideal time to highlight the impact of this model. We believe there is no more important time to work closely with schools and families to improve health and are grateful for the opportunity to share our work.”

Watch the video here.

Category iconIn the News

August 10, 2023

CBS21: School-based health centers help to make treatment accessible

York, PA – Meeting the medical needs of the community in a comfortable, familiar setting. Family First Health, partnering with the York City School District, to provide a school-based health center for all.

“It is crucial,” said Secretary Dr. Val Arkoosh, Pennsylvania Department of Human Services.

In honor of National Health Center Week, Dr. Arkoosh toured the center at Hannah Penn Middle School. For 26 years, the school-based health center has offered exams, shots, lab capabilities and overall access to healthcare.

Serving 1,100 patients a year, from students to family members, the center makes healthcare more accessible.

“To have a place like this, that is convenient right at the family school, that has a sliding scale for payments, depending on the income status … those are services that not every doctor’s office can provide,” said Dr. Arkoosh.

Funding for the center comes from Medicaid reimbursement, individual payments and grants from private donors.

Category iconIn the News

August 8, 2023

Gettysburg Connection: Empowering Parents who breastfeed

By C. Lisa Lathrop RN, BSN, IBCLC, Program Manager/Nurse Supervisor Nurse-Family Partnership at Family First Health

August is National Breastfeeding Month, 2023

The breastfeeding journey should begin during pregnancy.

Expectant moms can and should prepare for breastfeeding before giving birth. There is much to learn and understand about the first few days and months postpartum. At Family First Health, we have the Nurse-Family Partnership (NFP) Program which supports moms to have a healthy pregnancy and healthy baby by partnering the mom with a personal registered nurse. This nurse offers support advice, and information in many areas and is available to the mom until the baby turns two years old.

Most nurses in the NFP program have undergone a certified lactation counselor training certificate which means they can support moms prenatally with education and then postpartum through feeding assessments and skilled hands-on assessments. We also have two International Board-Certified Lactation Consultants (IBCLCs) on staff who can help with complicated cases. There can be many barriers to a mom’s success with breastfeeding and we’ve found that educating the mom on those topics before they deliver increases the number of moms who choose to breastfeed and the length of how long they continue that breastfeeding journey.

Supply and demand

The first hours and days of a baby’s life are crucial to a mom’s milk supply. Early, frequent skin-to-skin can impact breastfeeding and how often the baby eats can also influence it. The frequency of feedings in those first few weeks determines milk supply months down the road. Some will misinterpret the baby’s cluster feedings and assume the baby isn’t getting enough milk during feeding sessions. Sometimes, this results in parents offering a bottle of formula instead of continuing with frequent feedings. If mothers are educated and know what is normal, they are prepared when the time comes.

Milk myths

Did you know milk supply can be influenced by the mother’s calorie intake or stress level? That moms burn up to 500 calories per day as their body creates milk? Or that a baby’s latch is not supposed to be painful?

Lactation consultants and IBCLCs can help moms navigate these topics. Many moms are seen by a lactation consultant while in the hospital, but ongoing education and support are invaluable. While breastfeeding has a longstanding place in history – it isn’t always easy and that is why support exists.

Community resources for all parents

Even if you’re not part of the NFP program, which requires a woman to be less than 28 weeks pregnant with her first child and meet income requirements, resources like WIC (Women, Infants, and Children) and private or public lactation consultants are available. Breastfeeding education classes, both online and in person, also offer valuable insights for expectant mothers. I encourage every parent to bring up the topic of breastfeeding early and often to their doctor during prenatal visits. Ask for educational materials, support or online classes the physician may recommend.

Education Is empowerment

If a parent chooses to breastfeed, they should have every resource available to support that experience. It is critical that they understand the changes in their body and how to help meet the needs of the baby. We are working at Family First Health’s Nurse-Family Partnership to bridge the knowledge gap and make breastfeeding a rewarding journey for every parent and every baby, but if someone is not in our program or in our service area, we want them to know they, too, can find resources to support them.

So, if you’re newly pregnant and seeking a nurturing community, consider these incredible avenues for guidance and care and know that Family First Health’s NFP community stands ready to uplift and empower you every step of the way.

Family First Health Gettysburg Center is located in the Marshall’s Plaza (formerly Peebles Plaza) in Gettysburg. The health center was launched in 2009 following a community needs study and initiation by Healthy Adams County.  Phone (717) 337-9400

Category iconIn the News

July 20, 2023

Family First Health Launches Community Scholars Program

For Immediate Release

YORK, PA – Family First Health (FFH) is pleased to announce the launch of its innovative Community Scholars Program. This initiative aims to empower and support promising students within the community and existing FFH staff by providing them with financial assistance, valuable educational opportunities and mentorship.

The Family First Health Community Scholars Program is a testament to the organization’s commitment to fostering academic excellence, cultivating future leaders, and investing in the bright minds of our community. By establishing this program, FFH aims to break down barriers to education, create a pathway for success, and inspire a new generation of professionals dedicated to making a positive impact on our society.

“We are incredibly excited to introduce this program and make a lasting difference in the lives of talented individuals,” said Jenny Englerth, FFH President/CEO. “We believe investing in employees and community members is the key to building a brighter future, and by investing in our communities’ scholars, we aim to empower them to achieve their full potential.”

Through the program, FFH will award scholarships to deserving, aspiring students who have demonstrated achievements, leadership potential, and a commitment to community service. The program’s comprehensive support will include financial assistance, mentorship, and access to various education resources.

  • For existing staff: any individual internally who desires to become a medical assistant, FFH will pay up to $10,000 for their education, to include certification. Through Harrisburg Area Community College, this would cover their entire tuition. FFH will also cover the cost of a current MA who wishes to become certified.
  • For community members: this is an opportunity to attend a medical assistant training program, and become a certified medical assistant, even if you don’t have experience. Community members will receive $7,500 for their education (75% of the education expenses for a HACC program). Enrollees in the program can also complete an externship with FFH and obtain employment upon completion.

The funding for this program was made possible by a partnership between Family First Health and the Pennsylvania Association for Community Health.

“We are thrilled for Family First Health to launch this program,” said Judd Mellinger-Blouch, Director of Pennsylvania Primary Care Center. “We are impressed by their team’s creativity in a launching a program that will not only benefit their own staff and community members who want to pursue a career in healthcare but will contribute to the overall future health within our state and beyond.”

Applicants will be accepted on a first come, first served basis. The next HACC program will begin in late August. Interested applicants should contact Nicole Moore, HR Specialist at Family First Health, at 717-801-4861 or nmoore@familyfirsthealth.

For more information on the community scholars program, please visit the Family First Health website.

About Family First Health

Founded in 1970, Family First Health is a nonprofit, Federally Qualified Health Center dedicated to providing accessible, high-quality health care at 8 convenient locations in Adams, Lancaster, Lebanon, and York counties. Family First Health strives to improve the health of all members of the communities we serve through primary medical and dental care and a wide range of community health programs. Our uniquely qualified team of health care professionals creates an environment that is patient-centered, helping patients to live happier, healthier lives. For more information, visit www.familyfirsthealth.org. Se habla Español.

MEDIA CONTACT:

Amy Chamberlin | 717-801-4808 | achamberlin@familyfirsthealth.org

Category iconPress Releases

June 13, 2023

York Daily Record: York County leaders look for community feedback on navigating health and human services

Leaders in York County are trying to make the local healthcare and human services coordination systems better and easier to navigate, but they need help from residents of York County.

The project, funded by the County of York, aims to find new ways to work together to improve community health and well-being, said Kevin Jackson, a consultant working with Family First Health.

“We have all navigated health and human service systems, and during COVID we saw that organizations both large and small were more innovative to get to needs quickly, but coming out of COVID people are settling back into old inefficient and siloed ways,” he said. “We want to make sure we don’t lose this innovative spirit with how we serve community members.”

Jackson said that a person’s overall health and well-being requires a connected and coordinated network of systems and services. Where we live, what we have access to, what we can afford and how we socially connect all matter. Many community members continue to find it challenging, frustrating and inequitable to access essential resources such as food, housing, transportation and healthcare.

“Everyone wants to be healthy and have access to what they need to be healthy,” he said. “So that’s why everyone needs to work together to make sure referrals, hand-offs, resources and funding go where they need to go in York County. We can and must do better.”

Jackson said the goal for this project is to bring together health and human services from various healthcare systems and community organizations to create a better experience for community members as they move through these systems.

To do this, Healthy York Coalition brought together over 130 health organizations, government officials, and community-based organization leaders to discuss ways that everyone could work together for better health in the county.

“There are no shortages of people who care, so we brought them together and out of this meeting we created three teams to help us understand the community member experience, their journey as they go through our systems, where communication and process breakdowns happen, and how we can make a positive impact in their experience,” Jackson said. “But you can’t do that without asking for the experience of the community member, so that’s where we need help. We want to know their candid experiences, what they would suggest, what their ideas may be. We want to engage them in the process, not have directors and executives solely make decisions for them.”

Those who would like to send feedback or ideas can email yourvoicematters@familyfirsthealth.org. They can also call and leave a message at 717-356-2226. Additionally, they can use the attached QR code to complete a quick survey.

To view the code, please visit here.

Category iconIn the News

June 7, 2023

FOX43: Up to 700,000 Pa. patients could lose Medicaid coverage this year

YORK, Pa. – Hundreds of thousands of Pennsylvania Medicaid and CHIP patients could lose coverage this year due to the end of a federal pandemic-era policy.

During the COVID-19 pandemic, Medicaid patients remained in the program regardless of whether they had changes in their eligibility, such as getting a higher-paying job that put them above Medicare’s maximum income requirements.

Beginning on April 1, the Medicaid continuous coverage requirement ended, meaning patients now ineligible for Medicare will risk losing their health coverage at the time of renewal. Renewal times vary by patient, so coverage losses will happen throughout the next year.

Officials estimated that 600,000 to 700,000 Medicaid patients may have become ineligible in the roughly three years since the continuous coverage requirement began.

On June 6 the Pennsylvania Department of Human Services detailed its plan to ensure those losing Medicaid coverage continue to have health insurance.

Current Medicaid patients who either don’t fill out their annual renewal or fill it out but are no longer eligible will receive a letter directing them to Pennie, the state’s official health coverage marketplace. Their personal information will automatically be transferred to the site, where patients can find another affordable health insurance plan.

“Everyone deserves the dignity and peace of mind of having access to affordable, high-quality health care and knowing they can go to the doctor when they need it. DHS’ goal throughout the renewal process is to make sure that all Pennsylvanians stay covered so they have that peace of mind,” said DHS Secretary Val Arkoosh.

Pennie is not an insurance provider, but helps patients shop for insurance policies. It also lets patients know if they qualify for tax savings to help reduce the cost of monthly premium payments and out-of-pocket costs.

“Those who lose medical assistance and come over to us often can find health plans that are quality for under $10 a month,” said Pennie executive director Devon Trolley.

Those who need help through the process can set up an appointment with a “Pennie assister” such as Emily Saare, an eligibility specialist with Family First Health in York. Saare, who specializes in assisting patients who are HIV positive, said many patients feel they have no options when they become ineligible for Medicaid.

“They’re in panic mode and they’re very scared, so they’re just giving up on life, giving up on their treatment,” Saare said. “There are other options and we provide those options.”

Officials urged Medicaid patients to fill out their renewals a few months ahead of time this year to make sure they don’t have any breaks in coverage.

For those losing Medicaid coverage, you can find more information on what to do next here.

Watch the video here.

Category iconIn the News

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